Terms and conditions

A) REQUIREMENTS TO RENT A CAR

•  The minimum age to rent a car is 21. Drivers aged 21 to 24 pay the Young Driver fee (MXN $249.99 per day); from age 25 there is no extra fee. There is no maximum age limit.
• The customer and any additional drivers must present an original and valid driver's license with photograph. The driver's license must be valid at the time of rental and maintain its validity during the rental period.
• Rentmaz Car Rental reserves the right to verify and accept driver's licenses in accordance with the rules established by the company and deny the rental, if the document does not comply with the requirements, is illegible or presents erasures or amendments.
• In addition to the driver's license, a second official photo ID must be presented (IFE/INE credential or Passport).
• Proof of address (Water, Electricity or landline telephone) not older than three months.
• Personalized credit or debit card (in the name of the renter) to pay the rent.
• Credit card to make the security deposit. Only customers with a U.S. or Canadian driver's license may use a debit card to make the deposit, as long as the card is issued by a U.S. or Canadian bank. In all cases, the cards must be personalized in the name of the renter. Rentmaz Car Rental does not accept cash deposits. See deposit amounts.
•  It is important to consider that Rentmaz Car Rental requires that the driver's license as well as the credit card and the identification (IFE/INE or Passport) must be at least one year old.
•  Rentmaz Car Rental, reserves the right to decline the reservation, and therefore, the rental of the vehicle if the renter does not satisfactorily meet the requirements to carry out the commercial operation.

B) CARDS ACCEPTED

Rentmaz Car Rental accepts Visa, Mastercard and American Express cards for security deposits and/or to cover the rental cost. Rentmaz Car Rental reserves the right to accept or not, some bank credit cards of special programs, in bad condition or illegible. WE DO NOT ACCEPT CREDIT CARDS ISSUED BY DEPARTMENT STORES OR THE FOLLOWING INSTITUTIONS: BANCO AZTECA, ALBO, CORU, HEY, JEEVES, KAPITAL, NU, RAPPI, VEXI AS WELL AS ANY OTHER CREDIT CARD ISSUED BY DIGITAL BANKS.

C) RESERVATIONS AND PREPAYMENTS

• Unlike other car rental companies, Rentmaz Car Rental does not oversell our inventory. Each time a customer reserves a car, that unit is removed from inventory and cannot be reserved by another person.
• For this reason, we require that all reservations be guaranteed by partial or full payment.
• When you make a partial or full prepayment, not only can you be assured that the reserved car will be waiting for you upon arrival, but you will also be protected against any price increase.
• You can prepay your reservation directly when booking on Rentmaz.com or via phone 669-157-2554 using a payment link. Prepaid amounts will be deducted from your total reservation. In case of partial prepayments, the remaining balance will be indicated in the reservation confirmation email and must be settled at the time of car pick-up.
• When you make an online prepayment, telephone prepayments or through payment links, the name of the customer holding the reservation must correspond to the cardholder of the card used. Only this person will be able to pick up the car at our branch. It will be necessary to physically present the card used to make the payment, as well as the  documentos de identificación requeridos por Rentmaz Car Rental.
• For the security of our customers and to avoid computer fraud, it is not possible to prepay through our website, by telephone or through a payment link, reservations in the name of a person other than the bank card holder.
• Reservations can only be paid in the name of a third party when the cardholder is physically present to make the transaction at any of our offices.
•  Any reservation prepaid through our website, via telephone or through payment link, in which the bank card holder and the name of the cardholder on the reservation is different, may be cancelled by
• Rentmaz Car Rental without prior notice and without liability for the company. In such case, a full refund will be issued to the original means of payment. 
• Reservations not guaranteed by partial or full payment are accepted subject to availability. If the car is still available on the day of rental, it will be given to you at the prices and conditions stated in your reservation.
• We only guarantee the delivery of reserved cars if there is a guarantee through partial or full payment. The company assumes no responsibility for the cancellation of reservations subject to availability.

D) CHANGES, CANCELLATIONS AND REIMBURSEMENTS

• If your rate allows it, any change or cancellation to your reservation can be made or requested through our customer service number +52 (669) 157-2554.
• CLASSIC RATE: Date changes are free of charge. For a full refund to your card, cancellations must be requested at least 24 hours prior to the original pick-up time. If you do not show up to pick up the car at the scheduled time or if you cancel with less than 24 hours notice, a penalty equivalent to one day’s rental will be applied. The remaining amount will be refunded to the original means of payment.
• SMART RATE: Date changes are free of charge. If you cancel at least 48 hours prior to the original pick-up time, the amount paid will remain as a credit valid for one year (it is not refunded to the original means of payment). If you do not show up to pick up the car or cancel with less than 48 hours notice, there will be no refund or credit.
• LIGHT RATE: Non-refundable. Date changes have a fee equivalent to two days of rental. It must be booked at least 2 days in advance and the minimum rental is 3 days.
• Reservations guaranteed with a partial or full prepayment will remain active for the entire business day or until the pick-up office closes. Reservations without prepayment will only be held until the scheduled pick-up time.
• Rentmaz Car Rental reserves the right to cancel any reservation at its sole discretion and without any liability to the company when the client has not provided the required information at the time of making the online request, when the client cannot be reached at the contact telephone numbers provided, or when, due to force majeure, the company cannot provide the service. In all cases, the client will receive a 100% refund of the payments made.

E) SECURITY DEPOSIT POLICY

For your security, we do not accept cash or wire-transfer deposits. The deposit is taken at pick-up as a pre-authorization (hold) on a card. At the end of the rental, if nothing is owed, the pre-authorization is cancelled and you receive a receipt. Once cancelled, banks usually take 2 to 5 business days to release the funds.

The deposit is released when the car is returned without damage, with the same fuel level and with no pending charges. The amount depends on the car booked:

The deposit is reduced if you add an optional protection: Full Coverage Superior, MXN $2,000 less; Superior + and Total, MXN $4,000 less; Total +, MXN $8,000 less. Even with a reduced deposit, the renter remains responsible for the items in the rental agreement.

F) CONFIRMATION OF AVAILABILITY

At Rentmaz Car Rental we do not incur in overbookings, however, because we receive reservations through many different channels, the inventory shown on our website may not always be accurate. This is why all web reservations are subject to confirmation of availability by the company. Rentmaz Car Rental will notify you within 24 hours of receiving your reservation if the reserved car is not available. In case your reservation has to be cancelled due to unavailability, you will receive a full refund of any amount paid.

G) ADDITIONAL DRIVERS

Only the renter and the additional drivers registered in the rental agreement, with a valid license, may drive the car. Additional drivers have the same obligations as the renter and are jointly responsible for damage to third parties and to the car.

• Additional driver fee: MXN $149.99 per day, taxes included.
• Full Coverage Superior and Total protections already include one additional driver at no cost.
• Drivers aged 21 to 24 pay the Young Driver fee: MXN $249.99 per day.

H) RETURN IN ANOTHER CITY ("Drop-Off" or "One-way")

If you want to return the car in another city, Rentmaz must approve it before the rental. The fee is in addition to the rental price and does not include parking, valet or similar services. If you request a return in another city, the return date and time cannot be changed.

I) FUEL

Fuel is not included in the rental. The car must be returned with the same fuel level it had at pick-up (recorded on the inspection sheet). Missing fuel is charged at MXN $40.00 per liter, plus a MXN $200.00 service fee. There is no refund for extra fuel.

With Prepaid Fuel (MXN $1,249.99, one-time) you can return the car at any fuel level; unused fuel is not refunded.

J) RENTAL DAYS AND LATE RETURNS

Rental is charged in 24-hour days counted from the pick-up time; the minimum charge is one day. There is a 60-minute grace period at return. If the car is returned more than 60 minutes after the agreed time, one additional day is charged at the booked rate.

K) VEHICLE RETURN AND RENTAL EXTENSION

The return date, time and place can only be changed with Rentmaz's prior approval, in writing, by message or by email. Failure to return the car on time results in a contractual penalty of 10 times the UMA (Mexico's Unit of Measure and Update) per day of delay, in addition to the rent for those days. If the car is not returned at the agreed place, the renter pays for moving it. Rentmaz may terminate the agreement and recover the car wherever it is if this rule is not followed.

L) CLEANING AND NO SMOKING

All our cars are smoke-free: smoking or vaping inside the car is prohibited. If the car is returned with smoke odor, burns or cigarette residue, a MXN $3,000.00 deodorization fee applies, plus any damage to the upholstery.

The car must be returned reasonably clean. Excessive dirt, stains on the seat fabric and excessive sand or mud result in a cleaning fee starting at MXN $249.99, depending on the work needed.

M) TRAFFIC FINES, TOWING AND IMPOUND

The renter is responsible for traffic fines incurred during the rental (including speed-camera fines) and for towing, impound, release and recovery costs. These amounts may be charged to the registered card or applied to the deposit, even if Rentmaz is notified within 30 calendar days after the return; in that case we will send you the details and proof of each charge by email or message.

N) ITEMS NOT COVERED BY ANY PROTECTION

Even with a protection plan, the renter pays for: damage to rims and tires, towing, impound fees, traffic fines, and loss of keys, license plates or registration card. Replacement is charged as follows:

• Keys: 30 times the UMA plus VAT.
• Registration card: 40 times the UMA plus VAT.
• License plates: 40 times the UMA plus VAT.

O) EXTENSION OF HOURS

When the customer needs to pick up or return the car after our regular office hours, he/she should contact us to request an “extension of hours”. If the extension is authorized, an additional charge will be applied as follows:

Morning Extension > 5am-8am: $300
Evening Extension > 9pm-12am : $400
Early Morning Extension > 12am-5am : $600

P) ASSOCIATED SERVICE OPERATORS.

Rentmaz Car Rental is proud to provide directly to its customers the services and products offered through Rentmaz.com. However, in certain destinations during certain periods of high demand, some of the marketed services may be operated by one of our business partners. In this case, Rentmaz Car Rental guarantees that the agreed terms and conditions will not be modified by the operator of the service and you will enjoy the same benefits as when receiving the service directly from Rentmaz Car Rental.